Introduction
A subprocessor is a third party engaged by Superlumy to process personal data in connection with the Service. We perform due diligence on our subprocessors and bind them to data-protection obligations consistent with our Data Processing Agreement and Privacy Policy. Importantly, audio is processed transiently for transcription and is not retained by us or our providers.
Current subprocessors
NoteSpecific vendor names and regions are being finalized and will be listed here. Categories below reflect the functions we rely on.
| Subprocessor | Purpose | Data processed | Location |
|---|---|---|---|
| Cloud hosting provider | Application hosting & compute | Account data, usage metadata, logs | [Region] |
| Database & authentication provider | Managed database and user authentication | Account identifiers, auth data | [Region] |
| Speech & AI model provider(s) | Online speech-to-text and AI features | Audio streamed transiently (not retained), text for processing | [Region] |
| Payment provider | Subscription billing and payments | Billing metadata, plan status (no full card numbers) | [Region] |
| Analytics provider | Privacy-preserving product analytics | Aggregate/technical usage signals | [Region] |
| Email / communications provider | Transactional and account emails | Email address, message content | [Region] |
| Customer support platform | Handling support requests | Contact details, support correspondence | [Region] |
Updates & notice
We may add or replace subprocessors as our service evolves. When we make material changes, we'll update this page. Business customers can subscribe to advance notice of new subprocessors by emailing us, and may object on reasonable data-protection grounds as described in the DPA.
Contact
Questions about our subprocessors? Email privacy@superlumy.com.