Overview
Superlumy offers a free plan so you can try the core experience before you pay. Paid subscriptions are billed in advance and renew automatically until canceled. This policy describes how to cancel and when refunds are available.
Free plan & trials
Our free plan lets you evaluate Superlumy at no cost. If we offer a free trial of a paid plan, we'll tell you the trial length and when billing begins. You can cancel before the trial ends to avoid being charged.
Cancellation
You can cancel your subscription at any time from your account settings. When you cancel:
- Your plan stays active until the end of the current billing period.
- You won't be charged again after that.
- You keep access to paid features until the period ends, then move to the free plan.
Refunds
If you're not satisfied, contact us within 14 days of your initial purchase or a renewal charge and we'll review your request for a refund. We generally provide refunds for:
- Accidental or duplicate charges.
- A renewal you didn't intend, reported promptly after the charge.
- A documented inability to use the Service caused by a problem on our side that we couldn't resolve.
Refunds are issued to your original payment method. Where local consumer law grants you stronger rights (for example, a statutory withdrawal period in the EU/UK), those rights apply in addition to this policy.
Annual plans
For annual plans, you may request a prorated refund of the unused, whole-month portion within 14 days of the charge if you're not satisfied. After 14 days, annual plans are generally non-refundable but remain active until the end of the term.
How to request a refund
Email billing@superlumy.com from the email on your account, including your order or invoice number and a brief reason. We aim to respond within a few business days.
Contact
Billing questions? Reach us at billing@superlumy.com or through our contact page.